Privacy Policy

At Prospect Labs, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit prospectlabs.se and purchase our products.

By using our website, you consent to the collection and use of your personal data as described in this policy.

1. Information We Collect

We collect the following types of personal data:

A. Information You Provide to Us

When you place an order: Name, billing/shipping address, email, phone number, payment details.
When you create an account: Username, email, password.
When you contact us: Email, message content.

B. Information We Automatically Collect

Cookies and tracking data: IP address, browser type, pages visited, and session duration.
Order history: Purchase details to improve our services.

C. Payment Information

We do not store your credit card details. Payments are securely processed by Stripe, PayPal, Klarna and/or Swish.
Your payment provider’s privacy policy applies (e.g., Stripe’s Privacy Policy: [Link]).

2. How We Use Your Information

We use your data to:

Process orders, payments, and shipments.
Improve our website and services.
Send order updates, promotions (if opted-in), or support responses.
Prevent fraud and comply with legal requirements.

We do not sell or rent your personal data.

3. Cookies & Tracking Technologies

We use cookies to:

-Enable essential site functionality (shopping cart, login).
-Analyze site traffic using Google Analytics.
-Improve user experience and marketing.

You can disable cookies in your browser settings, but some site features may not work correctly.

4. How We Share Your Data

We may share your information with:

Shipping providers (e.g., PostNord, DHL) to deliver orders.
Payment processors (e.g., Stripe, PayPal, Klarna) for secure transactions.
Legal authorities if required by law.

All third parties are GDPR-compliant and only process your data as needed.

5. How Long We Store Your Data

Order records: 7 years (for tax and legal compliance).
User accounts: Until deleted by the user.
Marketing data: Until you unsubscribe.

You can request data deletion anytime.

6. Your Rights (Under GDPR)

As an EU/Swedish resident, you have the right to:

Access your personal data (request a copy).
Correct incorrect data.
Request deletion of your data.
Withdraw consent for marketing emails.

To exercise these rights, email us at contact.

7. Data Security

We protect your data using:

– SSL encryption (secure checkout).
– Secure hosting from One.com.
– Limited access to personal data.

No system is 100% secure, but we follow industry standards to protect your information.

8. Third-Party Links

Our website may contain links to external sites (e.g., payment providers, social media). We are not responsible for their privacy policies.

9. Changes to This Privacy Policy

We may update this policy from time to time.

10. Contact Information

For any privacy-related questions, contact us:
📧 Contact (click for a link)
🌐 Prospectlabs.se